FAQ
- Is there any yellowish or bluish in your moissanite?
No, Sifity-Jewel will only use best Moissanite among color ranges, and we will provide D-E-F color moissanite, there will not be an obvious yellowish or bluish no matter you order.
For custom order or current design in S925 Sterling Silver order, we hand-picked every stone to make sure it is the highest in color range unless specifically requested at another color level.
- If I placed an order on your website, How long will it take to receive it?
Items labeled as “Instant ship” we will ship within 2 business days of receiving your order.
As for personalized jewelry orders will require a delay of One weeks for shipment. This is due to a required production time of 3 to 6 days, we will send finished pictures to review before shipping your fine jewelry, shipping takes 3-5 business days to arrive.
We will communicate with you via email throughout the procedure, and we make minor changes to current designs with no cost (For example: change 4 prong setting to 6 prong setting, single prong setting-double prong setting, one tone setting to two tone setting).
Please don’t hesitate to reach us by email service@sifity-jewel.com, web chat with us (10-5PM, PST ), social media (Facebook and Instagram {Sifity jewel}) if you want any changes to your order ( within 1 business day after order) or you have any questions upon your order.
For more information about express shipping, please check
https://sifity.store/pages/shipping-policy
- Do you have any Appraisals of your moissanite Jewelry?
We work with GRA (Global Gemological Research Academy) to provide appraisal services on Moissanite. The lab utilizes state of the art technology, instruments and the most highly experienced gemologists, graduates of the Gemological Institute Global, to provide the most accurate and professional jewelry, and gemstone evaluations.
For more information about gemstone appraisals, please check
https://sifity.store/pages/appraisal-from-gra
- How is your quality compare with different brands?
We feel lucky that you put us to compare with different brands, however, we stand behind our brand always based on what we provide and our customer service, more than 80% of our customers became loyal customers from historic data. Our loyal customers are all Jewelry lovers and very familiar with the quality of Sifity-Jewel, can easily distinguish between us and other different brands.
Sifity-Jewel is a mature and qualified vendor also on Amazon.com, you can find us at
https://www.amazon.com/stores/page/AE1CEBDF-9ECF-4A53-982B-627FB8ABC732
We are very lucky to have so many wonderful customers for supporting us and you have been really helpful to us, Thank you so much.
To know us better, please check
https://sifity.store/pages/about-sifity
- How do you keep your price lower than most of the Moissanite sellers?
Sifity-Jewel is a DTC (direct to consumer) brand, and we only sell directly to our customers, we avoid any unnecessary marketing cost and only focus on quality. That is how we keep Sifity-Jewel in luxury quality level meanwhile very reasonable price offer to all our customers.
Most people cannot tell difference between Moissanite and costly Diamond, you don't need suffer painful cut-rate resell price, save your money into meaningful living expenses.
- How do you guarantee your quality?
We have a very strict quality inspection system from picking stones, production, to final inspection. The 3-time quality inspection procedure we are following throughout the procedure is applied to all custom and ready-ship orders. We will not ship out the jewelry without passing our final quality inspections.
We cover our work fully and always take responsibly for any defections, and we provide limited lifetime warranty for our moissanite for situations like falling stones due to normal wear and tear, optical properties of the moissanite stone including brilliance and fire, and the physical integrity of the moissanite stone. We do not cover: damage or defects as a result of or related to accidents, abuse, misuse, loss, or theft of jewelry pieces.
For more information about our quality guarantee, please check
https://sifity.store/pages/limited-lifetime-warranty
- How can I return the jewelry when I am not happy enough?
We provide 30 days no hassle return with prepaid shipping label to our return center. Please reach out service@sifity-jewel.com for a return request.
For more information about our return policy, please check
https://sifity.store/pages/enjoy-your-free-return
- What kind of Service can you provide?
We provide resize, remounting, Rhodium plating & more services in our service center. Service can take up to 7 business days to finish (some complicated work can be longer). All services are up to $50 excluding prepaid shipping.
For more information about our service, please check